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for placing your property adverts
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individual agents, private sellers and renters, please click here for subscription information
pertaining to you |
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estate agencies & property development companies, please
click here for subscription information pertaining to you |
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Once you have placed an advert for your property in a newspaper or on this site
you will be waiting for a response. Your telephone or Cellular phone response could
make or break a sale.
Speak slowly and clearly while using good articulation and expression. Callers need
to know that you are listening to them.
A person responding to your ‘property for sale’ advertisement is a potential Purchaser
calling to talk you about your property. They do not want to leave a message never
knowing if it will be returned or not. Make certain that your Cellular phone is
on at all possible times. Take a message directly if you are busy, thank the Purchaser
for their call and offer to call them back at a time that suits them. Follow through
as you said you would or the Purchaser may call elsewhere or simply lose interest.
Make sure that you can give a caller all the information about your property that
they require such as stand size, rates and taxes or levy amount, etc. If they are
interested in viewing your property then try to see them as soon as possible.
Some guides to using your phone to best effect.
- Never allow your phone to ring more than four times without apologizing for the delay.
- Know what you want to say before speaking.
- Ensure that you listen to the caller and don’t talk to others around you while the caller is on the phone.
- Answer your calls with a bright “Good afternoon” or “Good morning, _ _ _ _ _ _ speaking, can I help you?”
- Before answering any questions, ask the caller’s name and then continue to use it.
- Avoid using bad language, exaggeration or slang in your speech.
- Keep conversations short and informative without seeming abrupt.
- Adjust your conversation to the level of the client without being over technical or simplistic.
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